Due to the nature of our products, we do not process refunds. We do accept returns for exchange, for items damaged in transit. We are not responsible for packages lost or stolen. Customers must contact the shipping carrier to investigate parcels lost in transit.
Due to Covid-19, USPS is experiencing delays nationwide. We are not responsible for these delays - all orders are provided tracking information automatically when they are shipped, sent to the email address provided at checkout
To be eligible for an exchange, you must email us at firstname.lastname@example.org within 7 days of receiving your package explaining the damage and provide photos showing damage to the external package and the damage caused to your item.